On December 29, 2018, we received a comment from an American customer [Dackt]: "Prompt personal attention given." Although it was only a few words, it made the whole team proud. This comment is not only a recognition of our service, but also an affirmation of the "customer first" concept.
[Dackt] is a customer engaged in construction engineering. When he first contacted us, he expressed a strong interest in our concrete mixing equipment. However, he had many questions about the equipment specifications, performance and delivery time. To ensure that every question was fully answered, our customer service team was online 24 hours a day, provided detailed technical information, and developed a personalized solution based on his project needs.
During the transaction, the customer suddenly proposed that the equipment needed to be customized in a small range, and the delivery deadline could not be postponed. Faced with this challenge, we quickly communicated with the production department, adjusted the production plan, and arranged for the logistics department to optimize the transportation plan. In the end, the equipment was delivered on time and fully met the customer's expectations.
After the equipment was successfully put into use, [Dackt] sent a comment: "Prompt personal attention given." Behind this simple sentence is a meticulous service process and the establishment of trust between the customer and us.
This comment is not only an encouragement to the team, but also makes us more determined to follow the path of "service first". Today, whenever we mention this experience, the team members are still proud. This recognition reminds us that high-quality service can not only solve the current problems, but also win long-term trust. Because of this, we can go further and further on the road of e-commerce.
As a professional concrete mixer manufacturer in China, we welcome everyone to ask us questions about concrete mixers. We provide one-year warranty, remote technical guidance services and after-sales services. For customer questions, we will have professional engineers to reply one by one, and look forward to your letter.